Skip to Main Content

IT Analyst Academic Applications

Posting Details

Posting Details

Job # 033782
Department Code 20702-6027
Department Information Technology Services
Job Title IT Analyst Academic Applications
Location Syracuse, NY
Pay Range commensurate with experience
Salary Grade S5
FLSA Status Exempt

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

Syracuse University Information Technology Services is seeking an experienced systems administrator to join our Academic Applications and Service Centers group. Excellent opportunity to work on a team of highly skilled, creative, and passionate IT Analysts. This position plays a critical role in designing, developing, deploying, and maintaining enterprise level academic and support applications, tools, and services to the Syracuse University community.


• Bachelor’s degree in Computer Science, Information Technology, human computer interaction, education or the equivalent combination of education and experience are required. Masters in preferred.

• Experience managing Linux or Microsoft servers is required.

• A minimum of three years of relevant experience in customer service, assistive technology or related field or an equivalent combination of education and experience is required.

• Experience in higher education preferred

Job Specific Qualifications

• Experience in working with and assisting in the development of user requirements and specifications, and understands and incorporates accessibility and universal design elements.

• Excellent customer service skills and ability to build strong customer relationships; possess strong analytical and problem solving skills with the ability to quickly adjust plans according to customer’s needs. Ability to work collaboratively with ITS staff to foster creative solutions as well as sharing of technical knowledge.

• Experience and familiarity with administering, Windows Server, SQL Server, IIS, Linux, Tomcat, and Apache HTTP Server.

• Experience and familiarity with administering .Net and Java-based web applications. Able to work with XML, LDAP queries, Shibboleth and AD or LDAP-based directory services.

• Experience with academic and support applications. Experience with applications in support of teaching and learning is preferred.

• Ability to manage multiple priorities, learn new technologies, and work both independently and as part of a team.

• Experience with front-end web development using HTML/HTML5, JavaScript, CSS/CSS3, and familiar with web or app implementation of Accessible and Universal Design.


• Work within a team of system administrators, project managers, faculty support specialists and other technical support staff that design, develop, implement, and maintain academic, support, and interactive applications as needed, with an emphasis on accessibility, security, upgrades, and user support.

• Maintain and create documentation and procedures for the entire lifecycle of services/applications.

• Present to target audiences, communicates with users from across the university, and assists with subject matter experts.

• Review statistics and monitor analytics for site health.

Physical Requirements




Application Instructions

In addition to completing an online application, please submit a cover letter and resume.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 07/28/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume/CV
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)