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Human Resources Representative - Shared Services

Posting Details

Posting Details

Job # 032746
Department Code *
Department Office of Human Resources
Job Title Human Resources Representative - Shared Services
Location Syracuse, NY
Pay Range commensurate with experience
Salary Grade S4
FLSA Status Non-exempt

Standard Syracuse University business hours:

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

Multiple openings for this position are available

Under general supervision, the Human Resources Shared Services Representatives delivers first line customer service support to the University on various HR subject matters. The individual responds to employee inquiries and leadership requests, identifies issues and escalates as needed. The HR Shared Services Representative provides technical, transactional, communication and systems support to the University, HR Business Partners and Centers of Expertise. The HR Shared Services Representative monitors the HR Shared Services email inbox, answers phone calls and as needed distributes action items to team members while providing accurate, reliable and timely responses to internal and external customers. This position is responsible for performing the duties and responsibilities with minimal supervision and instruction, and a high degree of accuracy with superior customer service. The HR Shared Services Representative II will provide all the same support while also handling more complex, non-routine issues and audits.


• Bachelor’s degree preferred. An equivalent combination of education and experience will be considered.

• One to four years of professional HR experience is required for HR Shared Services Rep II.

• Specialized knowledge in Benefits, HR Information Systems and compensation is preferred.

Job Specific Qualifications

• Highly proficient with MS Office Products and technology tools. Experience with HRIS and Payroll systems.

• Experience running queries and reports.

• Possess efficient work habits such as: meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others.

• Excellent interpersonal skills and an ability to work collaboratively.

• Ability to perform specialized technical tasks to support of academic operational tasks.

• Organized, detail-oriented, and self-motivated with the ability to multi-task and work in a deadline driven environment.

• Possess a strong sense of urgency as part of the daily work style.

• Ability to work well independently and as part of a team.


• Review, verify, enter and upload data to Syracuse University information systems. Process changes to health benefits, retirement, and tuition and provides recruitment support.

• Process transactional and operational data activities for the academic units that result in changes to the HRIS.

• Respond to and resolve inbound calls, emails and walk-ins from both internal and external customers and assist with all inquiries and requests utilizing the HR Shared Services Tools and processes. Distribute action items and escalates complex issues as needed to Tier II or Senior Advisor.

• Provide benefit administration including: new employee benefit orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, family status changes and ensure proper documentation is provided. Assist employees with in-depth and sensitive medical concerns. Ensure compliance with University polices as well as federal and state regulations. Review and monitor the daily mechanics, reporting and processing of specific benefit plans to ensure compliance and eligibility.

• Audit data for federal and legal compliance as well as University policies, procedures and eligibility (compensation, system, benefit plans, pay notices, I-9, social security, etc.).

• Administer Dependent Tuition program and TIAA program and other specialized programs.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.


Job Posting Date 12/12/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)