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Associate Director, HEOP

Posting Details

Posting Details

Job # 034009
Department Code 21322-7216
Department HEOP
Job Title Associate Director, HEOP
Location Syracuse, NY
Pay Range commensurate with experience
Salary Grade S5
FLSA Status Exempt

Standard University business hours:

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Arthur O. Eve Higher Education Opportunity Program (HEOP) at Syracuse University whose mission is to identify, recruit, and retain to graduation students from academically and financially underrepresented populations is seeking to hire an Associate Director. The Associate Director will report directly to the Director (HEOP) and has substantial responsibility assisting in the strategic planning and management of the day-to-day operations of this New York State grant-funded opportunity program.


• Master’s degree required with a minimum of three years’ experience in academic counseling in a higher education setting; in addition, two or more years of supervisory experience preferred.

• Qualified candidates must possess strong interpersonal and communication skills to connect with a diverse mix of administrators, professionals, staff and students.

Job Specific Qualifications

• Lead and manage a comprehensive academic support operation; must be effective and creative in leadership abilities in providing direction to an experienced professional staff.
• Understand and develop key relationships and collaborations amongst various networks including but not limited to: the campus community, local, state and federal governments and agencies, and relevant professional organizations.
• Excellent oral and written communication skills are essential to the success of this position; specifically, must possess the ability to communicate effectively the goals, objectives, vision and mission of the program in public settings to diverse audiences.
• Experience in budgeting and grant writing preferred.
• Demonstrated success in managing multiple tasks simultaneously and effectively.
• Strong analytical, problem solving, time-management and detailed-oriented skills are highly desirable.
• Highly professional, committed to excellence, growth and development of self and staff and to upholding superior standards.


In collaboration with the Director of HEOP, the Associate Director will:
• Assist the Director in supervising and coordinating the operational functions of HEOP.
• Assist in the identification, development and implementation of counseling procedures.
• Assist in the training and supervision of professional staff as designated.
• Manage the HEOP roster per semester in collaboration with the Offices of Admissions and Financial Aid.
• Monitor the HEOP admissions process to ensure equitable access for the target student population.
• Assist with the annual budget development process and reporting.
• Assist with the New York State required reporting processes including the 5-year HEOP grant renewal.
Provide ongoing holistic counseling services to program students in an effort to increase retention to graduation.
Review admissions profiles for recommendation of acceptance to Syracuse University via the sponsorship of HEOP.
Confer and consult with relevant university and community personnel regarding appropriate referrals on the student behalf.
Perform various duties as assigned, in particular, those outlined for the HEOP Academic Counselor.

Physical Requirements




Application Instructions

In addition to completing an online application, please submit a resume and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 10/12/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)