Temporary Case Manager

Posting Details

Posting Details

Job # 034024
Department Code 00000000
Department Student Assistance
Job Title Temporary Case Manager
Location Syracuse, NY
Pay Range Commensurate with Experience
Salary Grade S4
FLSA Status Exempt

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Temporary
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Office of Student Assistance at Syracuse University is seeking to hire a Temporary Case Manager.

The Case Manager supports students and their families to manage crises, life traumas, and other concerns or barriers that impede success. This is a specialized position which blends collaboration and consultation with colleagues in the schools/colleges, health care providers both on and off campus, as well as other support resources with functions of non-clinical student consultation, program coordination of student referrals, systems development for reporting and maintenance of student cases, and leadership in addressing factors which contribute to student attrition and improve student success.

The Case Manager will work to address the needs of students who struggle in such areas as psychological health, physical health, crime victimization, relationship violence issues, sexual assault, economic concerns, and social adjustment through a variety of interventions, referrals, and follow-up services. The Case Manager will respond to daily case management functions including but not limited to: student emergencies; consults with members of the University Community; and parent/student inquiries and concerns. The Case Manager will assist with programming groups related to the Office of Student Assistance and the Health and Wellness Portfolio.


• Masters degree in Social Work, Counseling, or Higher Education Counseling with 3-5 years’ experience, preferably in a higher education setting. Prior work experience in case management preferred.

• Experience supporting students with issues related to sexual and relationship violence and understanding of Title IX and other SRV legislation.

Job Specific Qualifications

• Experience utilizing student development and case management models to aid in the personal growth and development of college aged individuals.

• Demonstrated skills in a variety of crisis/student support related areas such as: psychological distress, relationship violence, sexual assault, issues related to several medical concerns, family of origin, academic difficulty, identity, substance abuse, eating disorders, adjustment etc.

• Demonstrated knowledge of conflict mediation and crisis de-escalation.

• Excellent interpersonal, oral, and written communication skills.

• Proven excellence in time management and ability to multitask.

• Ability to think critically and solve problems, as well as handle a large case load of students.

• Good judgment and ability to handle confidential/sensitive information with discretion.

• Demonstrated cultural competence and inclusiveness in working with populations of diverse cultures and identities in addressing issues of diversity, health, and social justice.

• Experience in relationship building and accessing local and national resources for students.

• Demonstrated ability to build and foster relationships with colleagues and outside support providers.


• Serve as a case manager addressing the needs of students in distress. This includes but is not limited to: mental health issues, physical health issues, victimization, life traumas, and any other barriers that may impede a student’s success.

• Manage office processes including but not limited to the maintenance of records, leaves of absence, readmission, and absence notification.

• Assist in coordination of the procedural advising program including recruitment and training of procedural advisors as well as support to students involved in the conduct process.

• Assist in the development and implementation of department policies and procedures including but not limited to outreach and education, campus wellness initiatives, departmental publications and social media.

• In the absence of the director, provide support as instructed for the SVP and/or the AVP in responding to campus crises. This may include being on-call nights and weekends as needed.

• Develop and maintain relationships with local treatment providers, hospitals, victim advocate resources, and law enforcement agencies as appropriate to supporting students.

• Assist in the development and implementation of department policies and procedures related to sexual assault and relationship violence.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, applicants must submit a cover letter and resumes for full consideration.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 10/11/2017
Application Deadline
Full Consideration By
Job Category Temporary
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. Other Document
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
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    • chronicle.com
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    • UNYHERC.org
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    • Academic Keys
    • InsideHigherEd.com
    • Syracuse Post Standard - newspaper
    • syracuse.com
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    • Colleague recommendation
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  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)