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Assistant Director - Financial Aid

Posting Details

Posting Details

Job # 034055
Department Code 23623-1009
Department Office of Financial Aid
Job Title Assistant Director - Financial Aid
Location Syracuse, NY
Pay Range Commensurate with Experience
Salary Grade S5
FLSA Status Exempt

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Office of Financial Aid and Scholarship Programs is seeking to hire an Assistant Director of Financial Aid.

The Assistant Director oversees the 4 front counter (reception) and phone staff, a critical component and the face and voice of our office. This position also manages the T-Metrics phone system and Orange Success appointment system for counselors. The position is instrumental in keeping the student traffic flow moving smoothly and maintaining a high quality of customer service. In addition, the position is also responsible for administration of 20-30 scholarship programs, for advising students and parents on all phases of the financial aid process, and for participating in both on and off campus financial aid presentations.


• Bachelor’s Degree or equivalent required, 3+ years in financial aid with supervisory experience a plus.

• Ability to handle multiple projects and assignments at the same time with attention to detail.

• Strong communication skills, both written and oral and ability to build relationships with external organizations and across campus.

• Commitment to excellent customer service.

Job Specific Qualifications

• Knowledge of federal and state financial aid regulations as well as excellent customer service and communication skills, both written and verbal.

• Knowledge of federal verification, CSS Profile applications, PeopleSoft and supervisory experience a plus.


• Supervise staff of four service providers, coordinate T-Metrics phone system, Orange Success appointment reports; provide training and guidance to staff as well as conducting performance evaluations.

• Counsel students and parents on financial aid processes and scholarship options to help align available resources with their educational goals.

• Liaison with multiple offices across campus to provide staff training and student program presentations. Work closely with other offices to assist with student selection for various awards. Provide interoffice staff training on areas of expertise; communications, PS panels, customer service, etc.

• Oversee the administration of 20-30 scholarship programs with approximately 11 million dollars in internal and external funding sources. These programs include ROTC, Say Yes, and multiple college awards. Manage a student population of approximately 173 students to ensure all awards are appropriate and meet all federal, state and institutional regulations and awarding policies. Maintain policy and procedures manual for programs responsible for as well as applicable timelines.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, applicants must submit a cover letter and resume for full consideration.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 10/23/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)