Director Advising & Records

Posting Details

Posting Details

Job # 034052
Department Code 21601-2090
Department S.I. Newhouse School of Public Communications
Job Title Director Advising & Records
Location Syracuse, NY
Pay Range commensurate with experience
Salary Grade S5
FLSA Status Exempt

Standard University business hours:

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs including Opening and Family Weekends.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

This position provides leadership in the day-to-day operational area of student records and academic advising in the Newhouse Undergraduate Advising and Records Office. The position oversees and coordinates the management of Student Records for 1900+ students, including monitoring and deciding on the completion of degree requirements, degree certifications, transfer credit, and exception/petition approval. The position is a liaison for UG students, faculty and staff with departments and offices across campus, including the Registrar’s Office, the Athletic Advising Office, other College/School Advising and Records Offices. The individual is responsible for ongoing Record Maintenance efforts for the school in support of graduation and retention efforts. The individual supervises, trains and mentors four academic advisers and the office manager on the work of the office as well as policy and procedure. The individual must have the ability to utilize data in the support of advising and records functions including probation, Dean’s List, Grading, convocation,etc. The individual must be able to work directly as well as collaboratively with others; must be able to multi-task and respond to changing priorities; communicate in a positive and professional manner and represent the School and the University in meetings and with individual constituents. The position will work with others on campus with projects and policies that support continuing improvement with handling student record information, college policy and academic advising.


• Master’s Degree required; minimum of 5 years in academic support offices; strong communications skills; ability to mentor and develop a professional staff.

Job Specific Qualifications

• Must be comfortable with technology including the Microsoft suite of products; PeopleSoft, Ellucian and Starfish knowledge desirable, ability to query and analyze data.
• Attention to detail is essential.


• Manage the operational affairs of the Undergraduate Advising and Records Office – scheduling work, adhering to University deadlines, developing training for Academic Advisers, documenting office workflow in conjunction with University and advising service needs. This includes developing and monitoring academic calendar and deadlines to accommodate all needed deadlines.
• Review and respond to petitions, questions and forms related to all aspects of student’s undergraduate degree: major, minor, transfer credit, grading, and overall requirements. Use existing University and school policies and judgment to interpret and make decisions. Review all requests for exceptions to school and university rules; make decisions appropriate to request, refer as needed to Academic Standards Committee.
• Respond to inquiries from students, staff, faculty, parents, and other campus constituents. This is inherent in all the work of the position but includes research and training as needed to respond to email, in person and phone inquiries. A large component of this work includes facilitating communication of procedure and policy to others as part of ongoing training. Communicating decisions and developing strategies for potential options.
• Professionally represent Newhouse on academic committees and groups within the college and the university. Develop continuing education/research plans on issues in academia for employees as well as individual development in order to maintain skills and level of service to the institution. Participate in projects within the university to advance students experiences with the university. Facilitate the implementation of new technology and initiatives within the School as needed.
• Provide data and reports for processes within the office and school (Dean’s List, probation, perc review, grading, convocation, degree certification, listservs, student groups, service indicators, etc.). Facilitate registration and other university processes by making sure that Newhouse Advising and Records Office necessary and related work. Assist and have input in assessment and retention efforts.
• Plan and perform records maintenance – probation, degree certifications, research former students wanting to complete degree requirements. Routinely follow up with “recent” non-certified students to facilitate their graduation. Continue to develop and support records maintenance for office files and records.

Physical Requirements




Application Instructions

In addition to completing an online application, please submit a resume and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 10/24/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)