Access Services Supervisor

Posting Details

Posting Details

Job # 034051
Department Code 20633-5452
Department Lib Access & Resource Mgt
Job Title Access Services Supervisor
Location Syracuse, NY
Pay Range Commensurate with Experience
Salary Grade S4
FLSA Status Non-exempt

Hours of Operation

Saturday: 2:00 pm – 10:00 pm
Sunday: 4:00 pm – Midnight
Monday: 4:00 pm – Midnight
Tuesday: 4:00 pm – Midnight
Wednesday: 4:00 pm – Midnight
Thursday: Off
Friday: Off

Note: Summer and holiday schedule will change and may include earlier shift and one weekend day off.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Syracuse University Libraries, Access and Resource Sharing Department is seeking to hire an Access Services Supervisor.

The Access Services Supervisor will provide direct support for up to 5 individual Full Time Library Technicians and several Graduate and Under Graduate students in providing our Students, Faculty and Staff with outstanding customer service at the Main Service Desk in Bird Library. Posted position may work Daytimes or Night and Weekend Shifts which are subject to change based on the need for service coverage.


• Bachelor’s degree and or equivalent combination of education and experience

• At least three years’ experience in a library, or an academic setting, preferably in Access or public service

• Supervisory experience, preferably in a public services or customer service environment

• Experience working with complex technology

Job Specific Qualifications

• Strong supervisory and management skills

• Extensive knowledge of library systems and applications, as well as office software and tools

• Strong skills in public or customer service and efficient service

• Strong skills in understanding, analyzing, and solving problems related to library service and operations

• Strong discernment and judgement in managing a unit/department

• Creativity, flexibility and ability to adapt to change

• Strong verbal, written and persuasion communication skills.


• Oversee services and desk operations during daytime hours at Bird Library. Coordinates shelving and stacks management. Manage Reserves and Circulation during assigned evening and weekend hours. Work closely with the other daytime and evening/weekend supervisors with stacks maintenance, circulation and reserves planning.

• Directly supervise up to five Access and Resource Sharing Library Technicians, and direct the work of multiple staff and students during assigned shifts or while working on projects. Help coordinate service schedules to maximize use of student assistants and staff. Assist in planning and implementation of ongoing training of student assistants and ongoing training and professional development of Library Technicians.

• Assist with Access and Resource Sharing workflows as needed, including reserves processing, ILL processing, retrieval, shelving, and resolving service issues. Assist with quality control of services, workflows, and efficiency in Access and Resource Sharing.

• Provide advanced-level assistance on patron account issues as needed. Provide supervisory support to Carnegie Library Access and Resource Sharing services when a supervisor for this library is not available. Provide supervisory support to student assistants in Maps and Government Information service area. Collaborate with other Office Supervisors in Access and Resource Sharing on service coverage, process improvements, workflow analysis, and service improvements.

• Lead, coordinate, and assess complex projects as assigned. Assist with data collection and assessment. Other duties as assigned.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, applicants must submit a cover letter and resume for full consideration.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 10/23/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)