Skip to Main Content

Human Resources Senior Advisor- Shared Services

Posting Details

Posting Details

Job # 032742
Department Code *
Department Office of Human Resources
Job Title Human Resources Senior Advisor- Shared Services
Location Syracuse, NY
Pay Range commensurate with experience
Salary Grade S4
FLSA Status Exempt

Standard Syracuse University business hours:

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

Growing Human Resources Shared Service Center at Syracuse University is seeking a Senior Advisor responsible for handling escalations, providing training and lending specialized expertise to Representatives. Identifies and resolves issues with a strong emphasis to associated patterns. Is a subject matter expert in one or more of the following areas: Benefits Administration, HR Operations, HR Share Service Delivery, Academic HR or HRIS systems. Interacts cross functionally with other Human Resources areas as well as various departments within the University to ensure hand-offs, communication and interactions are customer focused, seamless and delivered with high quality. This position reports directly to the Manager of the Shared Service Center.


• Bachelor’s degree preferred. An equivalent combination of education and experience will be considered.

• At least 4 years’ experience in Human Resources in Shared Services or HR in a mid to large organization.

• Specialized knowledge in HR Operations, HR Service Delivery, Benefits, HRIS, and Compensation is preferred.

Job Specific Qualifications

• Highly Proficient with MS Office Products and technology tools. Experience with HRIS and Payroll systems.

• Experience running queries and reports.

• Ability to perform specialized technical tasks to support academic operational tasks.

• Organized, detail-oriented, and self-motivated with the ability to multi-task and work in a deadline driven environment.

• Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.

• Strong written and analytical skills.

• Possess a strong sense of urgency as part of the daily work style.


• Represent HR Shared Services as first escalation (Tier 2) point of contact for all HR Shared Services Representatives relating to employee issues/question. Identify and resolve escalations by analyzing patterns and trends. Perform root cause analyses; serve as a program expert and resource; may handle routine and escalated calls/emails.

• Train HR Shared Services Representatives I and II and manage training metrics established by the Manager HR Shared Services. Works with Manager, HR Quality Assurance to develop standard operating procedures and ensure alignment with those procedures.

• Provide expert level knowledge in reviewing payroll errors, job data, pay group, benefit deductions and coordinating correction of data (multiple pay groups). Liaise with Payroll and undertake adjustments and calculations in regards to salary administration.

• Audit data for compliance. Verify information entered in personnel database and employee personnel records. Review work of HR Shared Services Representatives to ensure accuracy, proper completion and output according to policies and practices.

• Provide specialized expertise in one or more of several areas: Academic transactions, Dependent Tuition Benefit, and TIAA.

• Understand, analyze, interpret, explain, and apply policies, rules, laws and regulations accurately and effectively. Provide high level Shared Services support to Senior Human Resources Business Partner in coordination of executive new hires, separations and oversee or complete transactions related to complex employment situations.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.


Job Posting Date 09/25/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)