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Public Safety Emergency Communications Manager

Posting Details

Posting Details

Job # 034100
Department Code 31050-5110
Department Department of Public Safety
Job Title Public Safety Emergency Communications Manager
Location 31050-5110
Pay Range Commensurate with Experience
Salary Grade S5
FLSA Status Exempt

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Department of Public Safety at Syracuse University is seeking to hire a Public Safety Emergency Communications Manager.

The Public Safety Emergency Communications Manager reports directly to the Director of Emergency Management & Business Continuity.

The position is responsible for human resource management of communications coordinators and communications specialists / dispatchers and administrative functions such as schedules and performance appraisals.

The position effectively leads, coaches, mentors, teaches and provides guidance to employees that work in a stressful environment associated with the 24/7 year-round emergency command center operations.


Associates degree or a minimum of 3 years of experience supervising dispatch and emergency communications center
operations in university setting required.

Able to obtain a New York State Division of Licensing security guard license.

Must successfully pass a background investigation, including but not limited to an initial drug screening and psychological exam.

Job Specific Qualifications

Must have strong communications skills and ability to communicate with a diverse community.

Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies.

Multi-task in a high-volume, community and student service centered environment.

Must be proficient in data entry/keyboarding using various Microsoft Office and law enforcement applications.

Must have the ability to be creative and innovative in problem-solving.

May be required to sit for extended periods of time.

Must be willing to work nights, weekends, and holidays and be flexible with schedule.

Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back.

Must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.


• Manage the emergency communications coordinators and emergency communications officers.

• Oversee the scheduling, training and staff development of emergency communications coordinators and emergency communications officers.

• Investigate personnel complaints regarding emergency communications officers and coordinators.

• Participate in the selection of assigned staff; provide or coordinate staff training; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; work with employees to correct deficiencies; make recommendations for discipline and/or termination.

• Plan, prioritize, assign, review, coordinate and manage through shift supervisors the day-to-day activities of the emergency communications center including responsibility for the operation and effective functioning of the dispatch center; ensure schedules and adequate staffing for the dispatch operation is set.

• Participate in the development of goals and objectives; monitor work activities to ensure compliance with established policies and procedures.

• Supervise a communications shift when necessary.

• Manage the implementation and communication of operating policies and procedures; make recommendations for changes and improvements to existing standards, policies, and procedures.

• Oversee and lead additions and modifications to the Communications Manual.

• Assist in the development of Emergency Communications Center related budget.

• Recommend the purchase of supplies and equipment for communications; coordinate repairs to equipment with outside vendors or agencies; requisition supplies and materials as necessary.

• Oversee, monitor and maintain a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, radio system; work with outside agencies to ensure systems are working properly.

• Coordinate public safety / emergency communications technical service installations, maintenance and upgrades with ITS, ECM, Physical Plant and various contractors.

• Prepare a variety of analytical and statistical reports and correspondence on operations and activities.

• Provide assistance as directed for special assignments, tasks and projects.

• Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of public safety dispatching; incorporate new developments as appropriate into programs.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, applicants must submit a cover letter and resume for full consideration.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 11/10/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. Reference List
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)