Academic Support Coordinator

Posting Details

Posting Details

Job # 034107
Department Code 21826-3230
Department Psychology
Job Title Academic Support Coordinator
Location Syracuse, NY
Pay Range commensurate with experience
Salary Grade S4
FLSA Status Non-exempt

Standard University business hours:

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

Manages course administration, scheduling, registration, course maintenance, and student records for large academic unit. Serves as a resource for faculty, students, and external offices on curriculum and academic programs-related matters. Provides high-level support to meet compliance requirements for accredited graduate programs. Supports graduate recruitment efforts by managing application records, responding to prospective student inquiries, and coordinating visitation days and new student orientation. Assists the Chair with managing undergraduate advisor assignments, TA assignments, undergraduate certifications and audits, and other special projects as assigned.


• Associate’s degree or equivalent preferred plus 2-4 years relevant work experience in academic setting.

Job Specific Qualifications

• Experience with Microsoft Office software for word processing and spreadsheets as well as PeopleSoft software used by the University for class scheduling/academic records and OnBase for graduate application processing and degree monitoring.
• Management and communication skills to work effectively with faculty, staff, and students to complete various complex tasks effecting degree programs, academic program, and course offerings.


• Manage class scheduling, enrollment, final exam scheduling, classroom assignments, student data inquiries and other miscellaneous academic-related issues for the Department. Confer with Student Records, CAS Dean’s Office, Registrar Office, Graduate School and University Senate to clarify all curricular issues, changes and updates. Liaison with other schools/colleges with regard to curricular changes impacting requirements. Maintain and organize Departmental student-related data including academic and enrollment statistics. Assist Department Chair, Program Directors and Faculty with confirmation of classes each semester (including summer), verifying accurate posting of course-related information to MySlice. Work with staff from other departments to eliminate conflicts among required courses.
• Responsible for performing various administrative duties for prospective and current undergraduate and graduate students. Answering student inquiries, providing statistical information. Maintain accurate student records, ensuring that degree requirements are met. Maintain documents and procedures for undergraduate and graduate students. Assist Chair with the management of undergraduate advisor assignments, TA assignments, undergraduate certifications and audits.
• Maintain knowledge of and provide support to faculty, staff and students for PeopleSoft, MySlice, OnBase, Blackboard, and class scheduling/class enrollment/curriculum procedures. Provide back-up assistance for front desk-reception, and other staff duties as needed.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please submit a resume and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 11/16/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)