Director of Career Services, Assessment and Student Success

Posting Details

Posting Details

Job # 034109
Department Code 40301-1201
Department Career Services
Job Title Director of Career Services, Assessment and Student Success
Location Syracuse NY
Pay Range Commensurate with Experience
Salary Grade S6
FLSA Status Exempt

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Director of Career Services, Assessment and Student Success will lead the central coordination of Career Service and manage a team of 7 to provide leadership and support for career services operations, technology needs, and serve as a center of excellence for Career Services across in the 11 Colleges and Schools.

This role will manage career services collection of data for all schools and colleges, collaborate with career services colleagues in those schools and colleges, and manage the systems upgrades, improvements, and servicing.

The Director will also oversee all life and career coaching, career exploration advising for students from any school or college and manage the coordination of employer relations and visits on campus.

This position is a key driver to help improve the retention and graduation rate of Syracuse University students.


• Master’s degree required, preferably in higher education or related field.

• A minimum of 7 years of progressively responsible experience in collegiate career advising and/or professional career advising where candidate can demonstrate impact on successful outcomes in terms of career advising, internships acquisition and career placement.

• Expert excel user, strong in using Google analytics, data analytics, and familiarity with CRM systems

Job Specific Qualifications

• Current experience with the use of data in career advising required; experience with data analytics software preferred.

• Strong analytical skills and expertise in data develop and management, data collect and analysis

• Demonstrated excellence in interpersonal and communications skills and a genuine evidence of high levels of positive student interaction.

• Must have leadership skills with demonstrated ability to collaborate successfully within a complex organizational structure.


Technology and Career Assessment

• Develop and implement data collection instruments for schools and colleges to collect and manage information regarding all career related activities of their students.

• Collect and prepare data on student career engagement, employer interactions on campus, student internships and career outcomes across campus for internal and external needs.

• Coordinate with IT colleagues to determine best ways to collect and prepare data on advising, student engagement, internship placement, career outcomes and employer relations including engagement and campus visits.

• Develop and maintain excellent relationships with all the schools and colleges’ career and advising staff and assistant/associate deans of student success.

• Meet regularly to solicit feedback from assistant/associate deans of student success and their career staff to engage and involve them in all processes.

• Encourage, support and collaborate with all schools to meet the university-wide goals of increasing knowledge rates, internship rates and placement rates for undergraduate students across campus.

• Manage the central career team to ensure that all data are being collected in a timely and accurate fashion.

Employer Relations

• Plan and manage an employer relations coordination function which assists in attracting and retaining aspirational employers onto the campus – working closely with the schools and colleges and alumni relations.

• Oversee the promotion, logistics and marketing of all career-related events that cross over multiple colleges, such as career fairs, and ensure communications are consistent, professional and timely, both internally and externally.

• Continually measure return on investment of employer relations strategies to ensure they meet the changing marketplace needs.

Career and Student Success

• Oversee the academic advising of those ‘at-risk’ students, particularly Alternate Offer students (AOs), who are in need of life coaching and career exploration related support by ‘neutral’ advisors to help them discover how to best navigate their college careers and beyond.


• Supervise and provide feedback and performance reviews for staff of 7, including 6 professionals (assessment & technology, alumni relations, veteran and military affairs, employer relations, career exploration advising) plus two additional advisor and a program coordinator/receptionist. Develop, gain approval for and manage the budget for the central career team.

• Represent career services on committees.

• Attend conferences and workshops to increase professional knowledge.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

For full consideration please attach a resume/CV and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 11/17/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
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    • Diverse Issues in Higher Education
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    • Syracuse Post Standard - newspaper
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    • Colleague recommendation
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    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)