Installation Program Manager, Onward to Opportunity – Hawaii

Posting Details

Posting Details

Job # 034114
Department Code 31301-0097
Department Institute for Veterans and Military Families
Job Title Installation Program Manager, Onward to Opportunity – Hawaii
Location Syracuse, NY
Pay Range Commensurate with Experience
Salary Grade S5
FLSA Status Exempt

Standard University business hours
8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

This position serves as an Installation Manager for the Onward to Opportunity program and will be part of a team delivering a new best-in-class education and skills-training program to assist transitioning service members and active duty spouses across high-demand industry sectors and occupations through the provision of industry-specific skills and credentials. This position will be based in the Joint Base Pearl Harbor-Hickam, Hawaii, area and will be responsible for conducting relationship management, recruitment, referral, program coordination, and execution for that military installation. The position closely coordinates with the Program Coordinator, Advisor, external partners, and reports to the Onward to Opportunity Director.


• Bachelor’s degree required (Master’s preferred)
• 5 plus years of program management experience required
• Experience in strategic planning and evaluating progress
• Experience working with veterans and/or military families
• Prior service in the United States military preferred

Job Specific Qualifications

• Excellent verbal and written communication skills, including presentations, training, advocacy and negotiations
• Experience and skill with developing relationships with senior leaders and managing stakeholders
• Proficiency in Microsoft office suite
• Familiarity with Learning Management Systems (LMS) such as SkillSoft, Metrix, or Moodle
• Familiarity with government programs and services for transitioning service members and families, veterans, veteran families, person with disabilities, mental health, substance abuse, housing, education or other relevant veteran and family issues


• Serve as the on-site liaison for all program participants, instructors, collaborators and sponsors.
• Continuously build the relationships and open lines of communication with military installation leadership and area commanders
• Develop outreach and recruiting plan for attracting transitioning service members and active duty spouses
• Actively recruit by leveraging on base opportunities and organizations (Transition Processing Center, Service Member and Family Assistance Center, Career Center)
• Organize and coordinate area meetings and quarterly calls to build awareness and coordination
• Facilitate program meeting and event space, Audio/Visual requirements and other logistics required
• Cultivate appropriate relationships with interested applicants
• Provide candidate pools for each training track
• Lead and conduct program orientation sessions
• Supervise the intake assessment, registration process for all applicants, and participate in advisement
• Coordinate access for all administrators, participants and instructors and assist with technical issues or facilitate their resolution
• Develop class schedules, agendas and recruit instructors/speakers
• Ensure grading and certificates are administered
• Ensure coordination of referral and placement of participants with employer partners
• Ensure graduates are provided with follow-on resources (employment resource toolkits, etc.)
• Assist in developing and distributing ongoing marketing initiatives, including presentations, brochures, press releases, social media, and other promotional materials
• Utilize and share surveys with Director and Program Staff to continue to improve and evolve programming and participant experience and outcomes
• Assist in cultivating and pursuing sponsors, funding and collaboration opportunities
• Track and report all results and statistics as indicated in grants and sponsorship requirements
• Continually identify further avenues to assess and improve program performance
• Complete timely writing and submission of program reports on progress as required
• Coordinate with visitors and collaborators on projects, funding, travel, events, visits and other activities as needed in support of the program

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please submit a cover letter and resume.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 11/21/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
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    • Diverse Issues in Higher Education
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    • Syracuse Post Standard - newspaper
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    • Twitter/@sujobs
    • Colleague recommendation
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    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)