Functional Business Analyst - Salesforce

Posting Details

Posting Details

Job # 034121
Department Code 00000000
Department Institute for Veterans and Military Families
Job Title Functional Business Analyst - Salesforce
Location Syracuse, NY
Pay Range Commensurate with Experience
Salary Grade 00
FLSA Status Non-exempt

Standard University Business Hours
8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Temporary
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Functional Business Analyst will work closely with Program Directors, Managers, IT and Research teams in developing and maintaining various program and data solutions based on the Salesforce platform, supporting internal and external partners with the integration and use of our Salesforce data. This position will be responsible for the administration of our Salesforce application, including continuing customization and development, user maintenance, database clean-up, development of reports and dashboards, and ongoing documentation. The position will also be responsible for functions including but not limited to, profiles management, user management, roles, workflows, leads, opportunities, permissions and training for users. This role is also responsible for evaluating new functionality and prescribing rollout plans: including socialization, communication, testing and release management. Will advise leadership on the expansion of uses for Salesforce, and the design and management of ongoing development in order to deliver the best data and analytics to our stakeholders.


• Bachelor’s degree in Computer Science, Computer Information System, or related field
• 2+ years’ experience Salesforce administration and/or implementation skills required
• A least one Salesforce certification (i.e. ADM201)
• Salesforce development experience (certification is a plus)
• Java or similar object-oriented software development experience
• Experience with a CRM system is a plus
• Working knowledge of SQL, database systems and Excel
• 2+ years’ experience in software development and project management

Job Specific Qualifications

• Proficient in SFDC Administrative tasks such as creating profiles, roles, users, page layouts, email services, approvals, permission sets, workflows, reports, dashboards, tasks and events
• Experience designing custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements;
• Understanding of Standard, Custom and Managed applications
• Development in Apex triggers, unit testing and Visualforce a plus, but not required
• Thorough understanding of Salesforce execution limits and batch processing techniques
• Strong analytical, problem solving and data management skills
• Willing to providing on-call technical support for systems for which they have a responsibility


• Define, create and manage complex workflow rules, data validations, process controls, triggers, and notification automations
• Define, design and create customized reports and dashboards on the CRM platform
• Daily administration and support of the CRM platform including, but not limited to, managing multiple user setup, profiles, roles, customization of objects, fields, record types, page layouts, validations, package deployment, and third party integrations
• Collaborate with internal stakeholders to design and implement custom objects and advanced functionality using Apex and Visualforce
• Evaluate new functionality and prescribe rollout plans: including socialization, training, communication, testing and release management
• Troubleshoot all Salesforce user issues and track system issues through resolution
• Manage development projects – design, testing, and implementation
• Stay current with new CRM features and functionality, through individual learning and formal training, to provide recommendations for process improvements and maximize the platform to provide valuable business solutions

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please submit a cover letter and resume.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 11/27/2017
Application Deadline
Full Consideration By
Job Category Temporary
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)