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Community Engagement Coordinator

Posting Details

Posting Details

Job # 034130
Department Code 31304-2053
Department Community Engagement
Job Title Community Engagement Coordinator
Location Syracuse University Campus
Pay Range Commensurate with experience
Salary Grade S4
FLSA Status Exempt

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Community Engagement Coordinator is responsible for cultivating and building partnerships to maintain a visible presence in the community within and external to Syracuse University. This individual will have strong and open communication with community partners across all projects and programs. The Coordinator is also responsible for the management of day-to-day logistics of projects and programs over the long term, risk management and partnership requirement, and assessment and reporting required by the University.


A bachelor’s degree; 2-4 years’ experience in a community relations or customer service role.

Job Specific Qualifications

Strong network with local and community partners.

Must demonstrate exceptional interpersonal skills, a professional demeanor, flexibility, and the ability to handle the uncertainties associated with a fast-paced environment.

Excellent verbal and written communication, including email. Ability to communicate concisely and succinctly as required, while maintaining professional communication and relationships with all stakeholders. Highly responsive to communications from stakeholders, and ability to translate that communication into the required action in response.

Strong and proven administrative skills including proficiency in Microsoft Office Suite required. Experience with customer relationship management software or enterprise resource planning software highly desired.

Ability to establish and maintain healthy working relationships with coworkers and community members in course of work.

Strong troubleshooting skills.

Highly creative and self-motivated, with strong conceptual and decision making skills.

Proven ability to measure and evaluate outputs and outcomes at an organizational level.

Experience in a position in a client driven environment with diverse responsibilities.

Exceptional ability to multi-task numerous priorities, all while interacting with stakeholders with a strong positive attitude and disposition.

Strong commitment to the mission of Syracuse University.


Implementing, coordinating, monitoring and evaluating Syracuse University community engagement programs.

Stays apprised of community stakeholder situations, ensuring appropriate outreach is conducted accurately, timely, within budget parameters and in a way that supports operational goals.

Coordinates events to support programs and goals.

Foster a productive relationship between Syracuse University leadership and community leaders.

Maintains the organization’s database of community contacts and updates it regularly.

Monitor and track community program outcomes and outputs; analyze potential impact on university operations; develop positions thereon; communicate views internally and externally.

Represent and advance Syracuse University’s community relations agenda before local stakeholders.

Direct and maintain communication with Syracuse University leadership and internal departments to identify community issues requiring action.

Establish a positive, credible and influential presence for Syracuse University on key associations, as well as community groups.

As needed, work cross-functionally and coordinate activities with Advancement and External Affairs, Schools & Colleges, Marketing & Communications and Facilities.

Other duties, as assigned.

Physical Requirements




Application Instructions

Please attach a cover letter and current resume.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 11/30/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)