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Academic Advisor Coordinator - Military Students

Posting Details

Posting Details

Job # 034008
Department Code 22605-4417
Department University College
Job Title Academic Advisor Coordinator - Military Students
Location Syracuse, NY
Pay Range commensurate with experience
Salary Grade S4
FLSA Status Non-exempt

Standard University business hours:

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Academic Advisor Coordinator – Military Students will be responsible for implementing the plan to standardize Joint Service Transcript (JST) evaluation and credit awarding for active military and veterans applying to/entering Syracuse University. JSTevaluation and advising is essential to the success of military-connected students enrolled in residential and online undergraduate programs. The Academic Advisor Coordinator – Military Students will ensure that uniform standards are used to award credit based on military service and that students are awarded the correct amount of credit for their military experiences, based on the documentation that students provide. The Academic Advisor Coordinator – Military Students will assist current and prospective active duty and veteran students to evaluate academic transcripts, JSTs, and American Council on Education (ACE) transcripts for appropriate credit awarding. The Academic Advisor Coordinator – Military Students will maintain the system created to record and track JST credit award/transfer decisions, and participate in strategic planning specific to active military and veteran student support. 


• Bachelor’s degree required
• 4 years of professional career or academic advising experience
• Experience in military skill assessment and the translation of military service transcripts required
• Prior service in the United States military preferred
• Organization, planning and project management experience preferred

Job Specific Qualifications

• Expert demonstrable knowledge of and experience working with the ACE Credit Registry and Transcript system.
• Demonstrable knowledge of and experience with higher education academic advising practices.
• Excellent oral and written communication skills; ability to work with an active military and veteran population of students; ability to problem-solve and liaise with the broader University community on behalf of students, in-depth knowledge of the University rules and regulations.
• Proficiency in Microsoft office and other technology used in student service delivery.


• Assist current and prospective active military and veteran students using face to face communication, phone, email and online advising methods to evaluate academic transcripts, military training transcripts, and American Council on Education (ACE) transcripts for appropriate awarding/transfer at Syracuse University; Ensure that uniform standards are used to award credit based on military service and that students are awarded the correct amount of credit for their military experiences, based on the documentation that students provide;
• Provide academic advising to new and returning active military and veteran students; Interpret requirements for SU schools and colleges degree programs and advise students of requirements; Advise and monitor student’s progress toward completion of degree program through various means (in-person, phone, fax, virtual, mail, email); Inform active military and veteran students of support services, administrative processes, and other academic programs at Syracuse University; Maintain student files, monitor degree audits, and provide academic advising to residential and online students.
• Serve as the Syracuse University subject-matter-expert on the ACE Credit Registry and Transcript system, changes, and initiatives; Maintain and improve the systems and policies for evaluating military training transcripts and awarding credit for Syracuse University academic programs; Coordinate activities and initiatives with the Office of Veterans and Military Affairs and other departments engaged in active military and veteran student recruitment, support and retention.
• Training the Schools/Colleges to which students are admitted to use the established transfer credit evaluation tool

Physical Requirements




Application Instructions

In addition to completing an online application, please submit a resume and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 10/09/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)