Skip to Main Content

Service Provider

Posting Details

Posting Details

Job # 034174
Department Code 23623-1009
Department Office of Financial Aid
Job Title Service Provider
Location Syracuse NY
Pay Range Commensurate with Experience
Salary Grade S3
FLSA Status Non-exempt

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Office of Financial Aid & Scholarship Programs at Syracuse University is seeking to hire a Service Provider.

The Service Provider has primary responsibility for receiving and screening all inquiries to the Office of Financial Aid & Scholarship Programs.

The Service Provider should demonstrate commitment in providing high quality services and ability to work in a collaborative, results driven environment.


• Associate’s degree and/or an equivalent combination of education and experience.

• One – two years experience working in Financial Aid.

• Must posses strong attention to detail, organizational, and communication skills

• Familiarity College Scholarship Service (CSS) PROFILE a plus

• Attention to detail and strong communication skills are required.

Job Specific Qualifications

• The qualified candidate must demonstrate attention to detail, have strong organizational instincts, and effective time management skills.

• They should have a working knowledge of the following: Federal Methodology, Institutional Methodology (CSS Profile), federal tax forms and schedules.

• PeopleSoft and Onbase experience is desired.


• Accept and review thousands of required financial aid documents annually, according to Federal tax laws, Federal verification requirements and institutional policies. Some examples of records to be reviewed are federal tax returns, marital status verification, child support verification, asset verification, real estate mortgage and assessment paperwork, citizenship status, selective service.

• All must be checked for completeness and clarity before moving on to the review process. Strict guidelines associated with Federal match issues and Federal Verification must be followed. Much of this process involves multiple communications sent to the student in order to explain and resolve issues.

• System updates for document tracking: All documents must be recorded in the PeopleSoft system on a daily basis in order for financial aid staff and/or students to be aware of their current status. Records may need to be scanned and indexed into Onbase, checklists must be updated, and the student’s account must be notated regarding all missing information, any outreach performed in an attempt to resolve discrepancies, and additional relevant circumstances.

• It is imperative that all new information is reviewed and documented in PeopleSoft daily in order to reduce a student’s unnecessary dealings with the office at peak times. Many communications are sent requesting specific information to confirm what has been reported (upwards of 4000 emails/year).

• Troubleshooting/problem solving: Many times information is unable to be recorded or loaded into PeopleSoft, because of missing or incorrect information. This position reviews reports or other data sources, and using logic and University databases, attempts to match the records to the appropriate student/applicant. Once the student is identified, the information is loaded into PeopleSoft, re-indexed into Onbase, and the appropriate document tracking procedure followed.

• Training and supervising 5 federal work study students.

• Federal match reporting: all Federal match issues once resolved must be electronically submitted to the CPS and the National Student Loan Data System.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

For full consideration please submit a resume/CV and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 12/22/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)