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STUDENT EMPLOYMENT - Technology Services Consultant

Please see Special Instructions for more details.

If you have questions regarding this position, please email Anthony Tabone at

Posting Details

Posting Details

Job # ST001922
Employer Syracuse University
Department Code N/A
Department School of Management
Semester Academic Year
Geographic Location Main Campus
Workstudy Type On-Campus Federal Workstudy Only
Type of Students Accepted for this Position Federal Workstudy (FWS)
Job Title STUDENT EMPLOYMENT - Technology Services Consultant
Location Whitman School of Management
Hourly Rate 10.40
FLSA Status Non-exempt


Campus Syracuse, NY
Job Description

The Technology Services Consultant provides technology support to the faculty, staff, and students of the Whitman community in a multi-channel support environment. Working closely with Whitman Technology Services full-time staff, the Technology Services Consultant is responsible for the timely processing, escalation, and resolution of incoming service requests at the Service Desk and the Student Technology Center.


Duties and Responsibilities:
• Provide excellent customer service via telephone, email, in-person, and on-site.
• Concisely and effectively document issues in the tracking system.
• Troubleshoot hardware and software issues on Windows and OS X devices.
• Provide assistance with classroom technology and A/V systems.

Required Qualifications

Skills and qualities of a successful candidate:
• Patience
• Resourcefulness
• Reliability
• Attention to detail
• Excellent problem solving skills
• Desire to learn and teach others about the campus computing environment
• Self-motivated to continuously expand their knowledge
• Strong foundation in computer technology is beneficial but not required

Job Specific Qualifications
Physical Requirements
Job Posting Date 09/07/2017
Application Deadline
Open Until Filled Yes
Priority Consideration
Message to Applicants

If you have questions regarding this position, please email Anthony Tabone at

Applicant Documents

Required Documents
  1. Resume/CV
  2. Reference List
Optional Documents
  1. Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * At the time you begin employment, will you be a full-time matriculated Syracuse University student? NOTE: only Syracuse University students are eligible for student jobs. If you are a student at another institution including SUNY ESF, please apply for jobs listed under the temporary staff opportunities section of this job site.
    • Yes
    • No