Skip to Main Content

Lead Student Services Associate

Please see Special Instructions for more details.

For full consideration, all materials should be received by XXXX. Materials arriving after this date will be reviewed and considered until the position is filled.

Posting Details

Posting Details

Job # 034177
Department Code 20206-1020
Department Registrar
Job Title Lead Student Services Associate
Location Syracuse, NY
Pay Range Commensurate with Experience
Salary Grade S4
FLSA Status Non-exempt

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The lead Student Services Associate is responsible for assisting the Assistant Registrar Enrollment & Student Services and other Assistant Registrars and in planning and scheduling daily and/or weekly tasks of the Service Providers. The Lead Student Services Associate will evaluate job tasks for priority and make sure that those are addressed in a timely manner as well as assist Service Providers with complex questions in regards to their daily functions.

The Lead Student Services Associate will assist in facilitating, troubleshooting and resolving all in-person, phone and email inquiries from students, faculty and staff. This position will participate in hiring and training of new staff (Service Providers, temporary employees, work study students) and in working groups within the Registrar’s Office or across campus as applicable.


Associates degree and/or five years of office experience in a similar position, preferably in an academic setting.

Job Specific Qualifications

Expert knowledge of University policies, academic rules, academic processes and FERPA guidelines.


• Assist Assistant Registrar for Enrollment and Student Services and other Assistant Registrars in planning and scheduling daily and/or weekly tasks to Service Providers by evaluating job tasks for priority and make sure that those are addressed in a timely manner; and assist Service Providers with complex questions and inquiries.
• Perform the standard duties of a Service Provider.
• Create scheduled job rotation (front desk, transcripts, data entry, email, and phones), shifting responsibilities depending upon the needs of the office.
• The work involves exercising independent judgment while following established policies and procedures.
• Assist the Assistant Registrar for Enrollment & Student Services in establishing a monthly service quality control system to measure performance and monitor service quality.
• Advise students, parents, and faculty about University policies, academic rules, regulations and procedures.
• Transcripts – work with third party vendor for transcript processing, investigating former student records and resolving any issues that may arise with student transcript requests; monitor and respond to regarding transcript questions/concerns.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s (students, faculty and staff) experience.
• Verify student enrollment when processing professional certification requests and insurance forms.
• Verify student degree information for the National Student Clearing house when discrepancies arise.
• Process changes to academic records, reviewing requests to ensure compliance with University rules.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please submit a resume and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 12/19/2017
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

For full consideration, all materials should be received by XXXX. Materials arriving after this date will be reviewed and considered until the position is filled.

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)