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Associate Director of Financial Aid Communications

Posting Details

Posting Details

Job # 034211
Department Code 23623-1009
Department Financial Aid Office
Job Title Associate Director of Financial Aid Communications
Location Syracuse NY
Pay Range Commensurate with Experience
Salary Grade S5
FLSA Status Exempt

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Office of Financial Aid and Scholarship Programs at Syracuse University is seeking to hire an Associate Director of Financial Aid Communications.

The Associate Director will direct, supervise, and provide leadership for all communications, marketing, and website functions within the Office of Financial Aid and Scholarship Programs.

The Associate Director is responsible for administering a comprehensive communication plan in consultation and collaboration with the University’s Division of Marketing and Communications and their strategy, and overseeing a robust financial literacy program. The position supervises two staff members – one responsible for sending outgoing communications, the other for the financial literacy program that is fully integrated into the student’s academic and co-curricular experience while providing tools for scholarship searches and student loan repayment options.


• Bachelor degree required

• Experience or education in communication and/or financial aid preferred

• Proficiency in Microsoft Office Suite, WordPress, PeopleSoft, UC4, and Hyperion (or any relational database querying) desired

Job Specific Qualifications

• In depth knowledge of federal, state and institutional financial aid policies and procedures

• Ability to solve complex issues and work both collaboratively and independently in a fast-paced, high stress environment

• Well-developed analytical, cognitive, and computer skills are required

• Superb communication and editing skills are required and well as experience in developing web content, e-newsletters, forms, etc

• Ability to supervise and motivate staff.


• Create, implement, monitor, and measure the success of a comprehensive communications plan for the Office of Financial Aid and Scholarship Programs. Ensure that all communications from F/A are in alignment with the University’s Division of Marketing and Communication, user-centered (e.g. easy-to-understand language and instructions, warm tone, brief, clear, and ADA-compliant) and meet Title IV regulatory standards. Create, update and maintain documentation of comprehensive communication procedures, the online reference manual, and an annual calendar of all publications and communications. Send 350,000+ communications annually. Serve as the primary liaison between F/A and the Division of Marketing and Communications.

• Continuously review and maintain the website and MySlice information for the Office of Financial Aid and Scholarship Programs employing messages and content consistent with the University brand. Write, edit, review and produce brochures, booklets, informational flyers, web content, social media posts, e-newsletters, forms, emails and letters. Review and analyze data files to ensure accuracy in mailings.

• Provide supervision and direction for the Smart Money financial literacy program including website development, publications and inclusion in the overall communications plan.

• Supervise two full time staff (financial literacy coordinator and communications coordinator) and work-study students.

• Manage flow and process of aid forms/applications into OnBase.

• Consistently monitor emerging web and social media technologies in order to recommend and implement relevant communication and marketing strategies. Consistent review of SU Facebook app and Twitter posts, using appropriate means of response if necessary.

• Work in collaboration with other on campus offices to ensure accurate financial aid and scholarship information is provided in their publications and to coordinate a presence at recruitment activities including Fall and Spring Admissions Receptions, Junior Campus Days, etc.

• Understand and keep appraised of all federal, state, and institutional financial aid rules and regulations and articulate those to students, parents and other audiences.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

For full consideration please submit a resume/CV and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 01/11/2018
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)