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Assistant Director of External Resources

Posting Details

Posting Details

Job # 034208
Department Code 23623-1009
Department Financial Aid Office
Job Title Assistant Director of External Resources
Location Syracuse NY
Pay Range Commensurate with Experience
Salary Grade S5
FLSA Status Exempt

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Office of Financial Aid and Scholarship Programs at Syracuse University is seeking to hire an Assistant Director of External Resources.

The Assistant Director of External Resources will provide oversite and management of the Tuition Exchange and Dependent Tuition Benefit programs including dependents of tuition benefit eligible ESF employees. He/she will also oversee all external scholarships awarded to SU students as well as research additional opportunities for current undergraduate students including one on one counseling, information sessions, etc. Responsibilities also include the supervision of one counselor and one work study student.


• Bachelor’s Degree or equivalent required

• 3+ years in financial aid with supervisory experience a plus

• Have the experience and skills to handle multiple projects and assignments at the same time

• Have the experience and skills to communicate effectively across the department and campus

Job Specific Qualifications

• Knowledge of federal and state regulations required, supervisory experience preferred

• Microsoft products experience needed, PeopleSoft preferred

• Excellent communication skills, attention to detail, and ability to analyze data for program evaluations


• Advise students and parents regarding Syracuse University financial aid awarding, review CSS Profiles and complete Federal verification through the application process. Participate in FAFSA filing events and financial aid information sessions both on and off campus.

• Provide oversight and day-to-day management of the University’s participation in the Tuition Exchange Program, including working with Human Resources to process export applications, acting as a liaison with other institutions to process import applications, and filing annual reports.

• In conjunction with Human Resources, process awards through the University’s Dependent Tuition Benefit Program in a timely and accurate manner. Process awards for student dependents of tuition benefit eligible ESF employees.

• Research and facilitate outside scholarship opportunities for enrolled students. This includes acting as liaison with outside agencies in facilitating applications, certifications of eligibility, monitoring award packages to insure over awards do not occur and aid packages meet federal, state and institutional guidelines. Work with departments across campus, i.e. Honors program, to provide recommendations and opportunities to students with respect to other scholarship opportunities.

• Supervise and oversee training of one counselor including annual performance evaluation. Also responsible for supervision of one work study student hired to assist with external scholarship research and misc. clerical duties.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

For full consideration please submit a resume/CV and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 01/10/2018
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)