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Case Manager

Posting Details

Posting Details

Job # 034346
Department Code 22801-7171
Department Syracuse Abroad
Job Title Case Manager
Location Syracuse, NY
Pay Range Commensurate with experience
Salary Grade S4
FLSA Status Exempt

Standard University business hours:

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Case Manager for Student Services will work closely with (and be supervised by) the Syracuse Abroad Assistant Director for Student Services. This specialized, full-time position blends collaboration and non-clinical consultation with colleagues at Syracuse Abroad and at our overseas centers as well as with colleagues in Syracuse schools/colleges and in the Division of Student Affairs, to address medical and psychological issues, crime victimization, life traumas, and other concerns or barriers that impede students’ success while studying abroad. Responsibilities include responding to queries from students and parents related to medical and mental health, academic integrity, crime, life event issues, etc. developing and implementing a re-entry program for students, providing health and safety, and emergency response training to faculty who are leading programs abroad, managing the Student Services unit daily operations and working with University constituents to facilitate student success while abroad.


• Masters degree in counseling, higher education, related field required.

• 3-5 years of full time work experience in case management or a closely related position, with a demonstrated knowledge of case management systems (preferably in a higher education setting), and/or experience working as part of a case management support team preferred.

• Experience in student affairs/study abroad a benefit.

Job Specific Qualifications

• Ability to work with sensitive, confidential information and exercise good judgment and discretion.

• Ability to interact with diverse audiences, university staff/faculty, students, parents, overseas partners, etc.

• Excellent communication skills, both written and oral.

• Excellent organizational/time management skills – must be able to multi-task and manage multiple priorities.

• Ability to work independently as well as part of a team.

• The successful candidate must be an advocate for student success.

• Must be proficient in Microsoft Office and have experience with social media.

• Able to work some weekend/non-standard work hours as needed.


• Using independent judgment, diplomacy, and tact, support and connect students and parents to appropriate resources as they pertain to safety/crime concerns, health and wellness issues, accommodation requests, prescription medical inquiries, etc. Serve as point person with Office of Disability Services and the Counseling Office. Assist with development and communications of health and safety protocols for Syracuse Abroad, and collaborate with Counselors, Recruiters, other staff to ensure that all students are informed of these protocols. Provide health and safety orientation/training to faculty leading short-term programs abroad. Learn and stay up-to-date on Division of Student Affairs policies and procedure, including Title IX, FERPA, Clery Act, as well as laws of countries where our centers/students are located.

• Develop and implement a re-entry program for returning students to reduce their isolation, foster their academic, personal and professional development, and also support the University’s commitment to campus-wide internationalization. This includes developing programming that engages students with the University community through on-campus partnerships that involve Syracuse Abroad Academic Services and global ambassadors, University schools and colleges, and various offices such as Career Services, Division of Student Affairs, Alumni Engagement, etc.

• Manage the day-to-day Student Services unit operations (Clery Reports, compilation and initial analysis of center program case logs, housing reports, weekly independent Traveler lists, emergency phone program, etc.) Run weekly judicial checks to determine the judicial standing of students applying to study abroad, and provide judicial clearance for students on probation. As the point person for the University’s Academic Integrity “Need to Know” listserv, advise the Assistant Director/Student Services when a Syracuse Abroad student is placed on academic probation/suspension, and follow up as needed with admissions counselors, other appropriate staff, campus offices. Facilitate claims processing for students using the Syracuse Abroad supplemental insurance plan (ISIC). Act as backup to Assistant Director/Student Svc.

• In collaboration with Communications Manager, overseas staff, and others, update Syracuse Abroad’s social media (Facebook, Twitter, etc.) and Preparing to Go Information to reflect current requirements/resources for students (insurance, medical care abroad, counseling abroad, medical and health requirements, socializing safely, traveling safely, immunization, US government resources), etc.

Physical Requirements




Application Instructions

In addition to completing an online application, please submit a resume and cover letter.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 03/05/2018
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first find out about this position?
    • (Syracuse University Online Employment website)
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other", please describe how you first found out about this position.

    (Open Ended Question)