Skip to Main Content

Financial Aid Counselor

Posting Details

Posting Details

Job # 034248
Department Code 23623-1009
Department Office of Financial Aid
Job Title Financial Aid Counselor
Location Syracuse, NY
Pay Range Commensurate with experience
Salary Grade S4
FLSA Status Non-exempt

Standard University business hours.

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Financial Aid Counselor participates as a member of a team to provide counsel to prospective and enrolled students and their parents on matters pertaining to financial aid (i.e., advising students and parents about need-based financial aid and financing options at the university and performing needs analysis to determine students’ eligibility for aid. Each counselor is responsible for a student population of approximately 1,200 enrolled students receiving some form of financial aid. Counselors perform needs analysis to determine federal and institutional methodology and use professional judgment as appropriate to make adjustments to calculations. Counselors represent the office at both on and off campus events throughout the year (First Year Forums, high school financial aid nights, First Year and Transfer events throughout the year with admissions, etc).


Bachelor’s Degree or equivalent required with 2-3 years of experience in financial aid or other student services area or equivalent combination.

Job Specific Qualifications

Must possess a flexible attitude and be able to function well as a team member in a high-volume, high-stress environment as well as the ability to work independently. Requires excellent communication and counseling skills as well as strong analytical ability. Attention to detail and confidentiality are essential.


Counsel/advise students and parents, both prospective and currently enrolled, on all aspects of financial aid including federal, state and institutional programs via in person sessions, telephone and email communications. Each counselor has an enrolled student population of approximately 1,200 students receiving some type of financial aid (federal, state, and/or institutional). Participation in community outreach programs over multiple evenings and weekends takes place primarily during the fall and spring as well as multiple on campus events with admissions. Individually respond to an average of 360 emails, 1200 direct phone calls through T-Metrics and an additional 1,400 transfer calls that need more in depth conversations to respond to student/parent questions and concerns. Meet with approximately 560 students on a walk-in/appointment basis.

Review and respond to 200-300 student/parent appeals for additional funding. Perform in-depth review for professional judgments due to special circumstances (i.e. dependency overrides). Professional decision making skills and discretion used to award up to $6,000 in appeal funding on an individual basis with larger appeal recommendations presented to committee and supervisor for approval. Award an average of $545,000 in appeal funds annually to students based on special circumstances.

Review annual financial aid applications. Each counselor reviews an average of 500 Profiles in addition to completing a limited number of federal and institutional verifications. Outreach performed via phone and/or email to resolve discrepancies and to request additional documents on incomplete files.

Present as well as participate in a variety of professional development activities including the attendance at professional conferences, Financial Literacy First Year Forum presentations, training peers and colleagues on changes in financial aid regulations both on campus and off, etc. Participation in professional development activities is critical to stay current with changes to federal and state regulations as well as institutional policies regarding the awarding of financial aid.

Other duties as assigned.

Physical Requirements




Application Instructions

Please attach a cover letter and current resume.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 01/22/2018
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)