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Student Services Assistant

Posting Details

Posting Details

Job # 034351
Department Code 23623-1009
Department Office of Financial Aid
Job Title Student Services Assistant
Location Syracuse, NY
Pay Range Commensurate with experience
Salary Grade S3
FLSA Status Non-exempt

Standard University business hours

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Office of Financial Aid & Scholarship Programs at Syracuse University is seeking to hire a Student Services Assistant.

The Student Services Assistant has primary responsibility for receiving and screening all inquiries to the Office of Financial Aid & Scholarship Programs.

The Student Services Assistant should demonstrate commitment in providing high quality services and ability to work in a collaborative, results driven environment.


High School Diploma plus 2-3 years’ experience in customer service.

Associates Degree/Higher Education preferred.

Job Specific Qualifications

Must be able to function as a team member in a high-volume, high-stress, flexible work environment as well as the ability to perform tasks independently.

Requires effective articulation and customer service skills to disseminate financial aid information.

Computer skills, including data entry and basic MS Word, Excel and Access are essential.

Demonstrate commitment in providing high quality services and ability to work in a collaborative, results driven environment.

Excellent customer service skills required.

Apply authoritative knowledge of FERPA.

Provide support to students and parents for web-based processes.

Participate in hiring and training of new staff.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the students/staff experience.

Ability to communicate clearly and professionally, both verbally and in writing.

Have a pleasant, patient and friendly attitude

Strong detail orientation and communication/listening skills.

Ability to work in fast-paced environment with a high volume of telephone contact necessary.

Experience with PeopleSoft preferred.

Financial aid experience a plus.

Attention to detail and confidentiality are essential.


Front Desk – provide in-person assistance to students including processing forms and letters, etc.

Customer Service – communicate clearly and professionally (in-person, by phone, and/or e-mail), have a pleasant, patient and friendly demeanor; assist students, faculty, staff, and parents in resolving their inquiries in a timely manner. Direct and/or respond to inquiries by phone, in person, mail or email with prompt, efficient and courteous attention.

Assist financial aid counselors and staff on an as needed basis with projects, data entry, etc.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s (student, faculty, staff, and/or parent) experience.

Other related duties as assigned.

Physical Requirements




Application Instructions

Please attach a cover letter and updated resume.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 03/06/2018
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first find out about this position?
    • (Syracuse University Online Employment website)
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other", please describe how you first found out about this position.

    (Open Ended Question)