Skip to Main Content

Senior Custodial Supervisor

Please see Special Instructions for more details.

Applicants for this position will likely be competing with one or more strong internal candidates.

Posting Details

Posting Details

Job # 034366
Department Code 31201-5500
Department Physical Plant
Job Title Senior Custodial Supervisor
Location Syracuse, NY
Pay Range Commensurate with experience
Salary Grade S5
FLSA Status Exempt

Standard University business hours.

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

The Senior Custodial Supervisor will assist the Custodial Manager in all aspects of managing 5 Custodial Supervisors and 160 Physical Plant custodians. Assisting the Custodial Manager includes daily supervision of 38 custodial staff in University buildings including campus’ most complex and technical buildings (i.e. science and technology spaces), follow-through of campus buildings infrastructure needs, confirm compliance with daily building tasks, training, and discipline.

Provide supervisory and management oversight for all custodial supervisors as needed. This may include supervising 19 to 28 additional custodial staff for each Custodial Supervisor’s building assignments for a time as well as lending ongoing guidance and leadership to assist in the development of a strong and consistent operation.

Maintain ongoing communication and strong working relationships with building occupants, Physical Plant, ESSM, CPDC, Admissions Office and Events Scheduling necessary to ensure custodial services for all campus facilities’ scheduled events and ongoing uses are properly planned for.

This position will initiate, evaluate and recommend the standardization of custodial equipment and supply purchases. Prioritize custodial needs by shift and building use; document work performance and compliance with standards to continually improve and conform to increased standard levels.

Must be an effective leader able to communicate task expectations to staff, demonstrate time-management skills and ability to prioritize tasks in a logical manner. Review and revise work methods and procedures to ensure efficiency, cost-effectiveness, and compliance with established regulations, policies, and standards.


Associates degree or 2-5 years of management/supervisory experience. Custodial operation experience preferred in a large organization such as a university, hospital, or other area involving multiple purpose facilities and public spaces and uses.

Job Specific Qualifications

Must be available to respond to after-hours emergency calls in absence of available staff and work flexible hours to cover special events and emergencies as needed.

Knowledge of all Microsoft Office software and ability to learn and use institutional software systems.

Knowledge of custodial specific tasks and responsibilities, the ability to train all staff on processes and procedures including use of all custodial equipment.

Knowledge of NYS Worker’s Compensation and SEIU guidelines. Strong oral/written communication, interpersonal, organizational, and multitasking skills.


Direct supervision of 38 custodial staff in assigned University buildings including campus’ most complex and technical buildings (i.e. science and technology spaces). Plan for building venues and users’ traffic, monitor and appraise task performance, and discipline employees as necessary. Communicate and document custodial staff job expectations; coach, counsel, develop and coordinate the custodial staff resulting in consistent compliance with policies, procedures and productivity standards.

Maintain ongoing communication and strong working relationships with all University buildings’ occupants, Physical Plant, CPDC, Admissions Office and Events Scheduling Participate in all needs assessment for special events within buildings, ongoing construction projects and functional space changes. This includes written documentation, emails, and ongoing conversations; facilitate meetings to discuss building needs; and coordinate with all stakeholders to collaborate activities to ensure building occupants and infrastructure functions are minimally disrupted.
Perform ongoing physical inspections of all University buildings and grounds determine any unusual or cyclical work needs.

Provide supervisory and management oversight of custodial staff for custodial supervisors as needed. This may include supervising 19 to 28 additional custodial staff for each Custodial Supervisor is building assignments for a time. Maintain a complete understanding of all University buildings’ custodial operations and special needs. Actively participate in annual performance reviews of immediate 50 custodial supervisory staff and provide performance input for all 160 custodial staff.

Collaborate with CFAS departments including Physical Plant, ESSM, and CPDC Project Managers with the goal of meeting the overall mission of the Division and the University and to ensure the coordination of staff resources to maximize outcomes. Attend all CFAS facilities meetings including construction project meetings and systems development sessions.

Develop a training program and establish training standards and requirements for all new and temporary staff including ongoing training existing staff. Maintain an understanding of NYS Workers Compensation and the Union’s guidelines for payroll processing, overtime, benefits, position responsibilities and discipline. Coordinate standardizing the custodial operation in all areas including equipment, supplies, and specific tasks. Initiate and/or manage custodial supplies and equipment purchases.

Collaborate with the Custodial Manager and Facilities Financial Manager to estimate custodial labor, overhead and supplies costs for all requested billable services. Maintain records and prepare reports as requested.

Continually provide effective oral and written communications. Read, interpret and instruct custodial staff regarding rules, regulations, policies and procedures.

Develop a training program and establish training standards and requirements for all new, temporary and existing custodial staff. Participate in planning and facilitating quarterly staff training and informational sessions.

Other duties as assigned.

Physical Requirements




Application Instructions

Please attach a cover letter and current resume.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 03/07/2018
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicants for this position will likely be competing with one or more strong internal candidates.

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please let us know how you heard of this position.
    • Chronicle of Higher Education - newspaper
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other",please let us know how you heard about this position. (or enter N/A)

    (Open Ended Question)