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Ticket Sales Representative

Posting Details

Posting Details

Job # 034368
Department Code 34213-7031
Department Athletics-Main Office
Job Title Ticket Sales Representative
Location Manley Field House
Pay Range Commensurate with experience
Salary Grade S3
FLSA Status Non-exempt

8:30am -5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time
Campus Syracuse, NY
Unionized Position Code Not Applicable
Job Description

Experienced sales or marketing personalities that can engage customers with focus on relationship building.

Cultivate relationships to sell all Syracuse Athletics Ticketed Sports: Football, Men’s Basketball, Women’s Basketball and Lacrosse.

Handle all sale types including: renewals, new sales, group sales and premium sales with a focus on season tickets, partial plans and group tickets.

Maintain account base and engage in retention and growth of accounts.

Working ability with CRM components
Ability to identify opportunities in key revenue areas including Fundraising (Orange Club), Parking, IMG College Seat Backs and other ticket related initiatives.

Ability to work in Archtics or similar ticket sales programming.

Effective daily management of inbound and outbound sales efforts.

Make over 60 outbound phone calls per day
Engage in community events & Face to face selling.


Bachelors degree required in field of communications, marketing, sales or sports management.

Job Specific Qualifications

Minimum of one (1) year of experience working in marketing or sales with experience managing sales team focused on exceeding revenue goals.

Experience meeting and exceeding sales goals.

Experience working for (or in conjunction with) a Division I (FBS or FCS) institution.

Ability to work home athletic ticketed events.

Experience working with TicketMaster Archtics ticketing system preferred.

Excellent customer service skills.

Excellent communication skills as it pertains to internal and external stakeholders.


Handle all telephone sales including a daily call rate of 60+ calls per day while meeting and exceeding sales goals as determined by administration.

Engage in community selling, including face-to-face sales in the stadium or out-of-office and game days.

Assigned time for creativity and innovation to further develop the sales plan and marketing focus of Syracuse Athletics.

Attend sales meetings; coordinate sales efforts with Orange Club, Marketing, Ticket Operations and IMG Sports Marketing.

Help manage the sales and marketing initiatives for students developed through Athletics and the Falk School.

Other duties as assigned

Physical Requirements




Application Instructions

Please attach a cover letter and resume.

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 03/09/2018
Application Deadline
Full Consideration By
Job Category Staff
Message to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you first find out about this position?
    • (Syracuse University Online Employment website)
    • Diverse Issues in Higher Education
    • Academic Keys
    • Syracuse Post Standard - newspaper
    • LinkedIn
    • The Academic Network
    • Twitter/@sujobs
    • Colleague recommendation
    • SUJobOpps
    • Other
  2. * If "other", please describe how you first found out about this position.

    (Open Ended Question)

  3. * Have you ever been or are you currently involved in an NCAA-related investigation? If so, please describe.

    (Open Ended Question)